At Orchid Fashion Zone, we strive to provide our customers with the best possible shopping experience. However, we understand that sometimes, customers may need to cancel their orders or return their purchases. This Cancellation and Refund Policy outlines the procedures and guidelines for cancellations and refunds.
Cancellation Policy
- Orders can be cancelled within 24 hours of placement.
- To cancel an order, please contact our customer service team via phone, email, or chat.
- We will make every effort to cancel the order, but we cannot guarantee cancellation if the order has already been processed.
Refund Policy
- Refunds will be processed within 7-10 working days of receiving the returned product.
- Refunds will be made in the original payment method.
- Refunds will be for the full amount of the product, minus any shipping costs.
Return Policy
- Products can be returned within 7 days of delivery.
- To return a product, please contact our customer service team via phone, email, or chat.
- The product must be in its original condition, with all tags and packaging intact.
- We reserve the right to reject returns that do not meet these conditions.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact our customer service team within 24 hours.
- We will replace the product or provide a refund, as per your preference.
Refund Timeline
- Refunds will be processed within 7-10 working days of receiving the returned product.
- Refunds will be made in the original payment method.
Contact Us
- If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer service team:
Email: orchidfashionzone24@gmail.com
Phone: +91 7736404311
Address: Room No:19,Anurag Building,Puthupally,Kayamkulam
By shopping on Orchid Fashion Zone, you agree to our Cancellation and Refund Policy.
Last updated: 17/12/2024
